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Our Newsletter


Shipping Policies and Times

Use the eMail submission form at the bottom of this page if you still have questions after reading this page.  Thanks!

Shipping Policies

The Piperack typically ships Monday, Wednesday, and Friday, although there are times this is not possible (for example, holidays, we are out of town at a pipe show, we've been attacked by a pack of feral ghouls, or we are just so busy/lazy that we didn't get it done).  The shipping cutoff for the day is 2 PM Eastern time (-5 GMT).  Any orders placed after this time will ship on the next shipping day. 

If we are going to be out of town for an extended period of time (let's say, spring break and gone for a week), we will make a note of it on the home page and will also email you if you place an order to explain the delay.  

We can ship to virtually any address in the world, although PLEASE NOTE that for international orders we will ONLY ship to the VERIFIED BILLING ADDRESS FOR PAYPAL OR YOUR CREDIT CARD. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  For example, butane fuel is univerally banned from any air transport.  Certain countries restrict or prohibit anything containing precious metals (including silver and gold adornments) as well as ivory, which is covered under the US ban.  We do our best to make sure your pipe will make it through customs with a minimum of hassle.

Orders in the USA (including APO/FPO, Alaska, Hawaii and Territories)

For orders within the USA, shipping will now be calculated based on weight and distance, and will be calculated at the time of checkout.  Shipping options will include USPS Priority Mail and Express Mail.  You will find that your best rates are going to be with USPS Priority Mail; in most cases shipping will be around $11 or $12 and your order should arrive within two to three business days.  Need it sooner?  USPS Express Mail is now an option, which will get your package there in one to two business days.  Please note that due to increases in UPS rates, we no longer offer UPS as a shipping option.

 

Orders to International Destinations, Including Canada

FIRST OFF LET ME APOLOGIZE FOR THE COST INCREASE FOR INTERNATIONAL SHIPPING - The postal service here just increased rates by close to 20%.  International orders are based on flat rate shipping since most shipping costs are consistent for USPS Priority and Express International.  Shipping to Canada will be USPS Priority Mail International and is set at $25.  Other worldwide destinations are priced at a flat rate $49 for orders valued up to $500 and will be sent USPS Priority Mail International; orders valued over $500 will be shipped USPS Express Mail with Tracking and will be priced at a flat rate of $65.

Typical shipping times are just estimates and can vary wildly depending on your country's customs policies.  Typically, we see delivery times of three to five business days to Canada with USPS Priority Mail.  International orders can take between six to ten days for USPS Priority International and between four and six days for USPS Express Mail International.  However it should be noted that we have seen delivery times as long at four weeks if your package is being held up in customs.  We do everything within our power to make sure that your package gets through customs with a minimum of hassle and cost.


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