For instructions on how to return something, see the last section of this page. Use the eMail submission form at the bottom of this page if you still have questions after reading this page. Thanks!
Every item we sell comes with a 100% satisfaction guarantee. If you get your item and you wish to return it for any reason, you may do so within seven days of your receipt of the package for a full refund or store credit of the purchase price, minus shipping charges, provided the item is returned to us unused. Your satisfaction in our products is of utmost importance to us and we understand that sometimes a pipe just isn't quite what you were expecting.
Seven-Day "No Hassle" Returns Policy
Because pipes are so often something you have to "have in hand" to know if it works for you, very single item on our website can be returned within 7 days of receipt of package for a full refund or store credit of the purchase price, minus shipping charges. The item must be in unused, "as sent" condition and be returned with all sleeves, boxes and accessories that came with the item. We'll also refund the initial shipping costs to you if the return is a result of our error (you received an incorrect or defective item) and issue you a credit for free shipping on your next order.
How to return something
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If returning an unused item within a week for a refund, you should expect to receive your refund within two to three weeks of giving your package to the return shipper; however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (3 to 6 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (2 to 7 business days). If you're returning your item for a full store credit, your credit will be applied within 24 hours of receiving your return.
Our mailing address for returns:
The Piperack ATTN RETURNS
5341 W. 86th St., Building 7
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