Here you will find a list of questions and answers about the new store, especially how it relates to the old store.  If you have any questions, use the eMail submission form at the bottom of this page!

01.  Question:  Will my user account from the old site still work on the new site?

Answer:  Unfortunately, no, it won't.  This data I was not able to migrate over.  You will need to set up a new user account.  The good news is that you can do this on your first order and once created, you will never need to create your account again, although you will have full access to changing or adding shipping addresses etc at anytime by logging into your account.

02.  Question:  Are there any changes to your shipping policies, return options or payment options?

Answer:  Yes, there are some changes, all for the better.  For example shipping will be based on actual weight and distance for customers in the USA.  We have added new return options and guarantees for many of our products. And, Paypal will now be a payment option you can choose during checkout.  For further information, please see our "Store Policies" page for full information about these changes.

03.  Question:  Is the ordering process the same as with the old store?

Answer:  If anything, it will be easier with the new site.  The same basic process of adding an item to your cart, choosing to check out, signing into your account, choosing shipping and payment options and completing your order are all essentially the same.  The main differences are for the better:  Express checkout, a more secure payment gateway, and more options for payment and shipping all make for a better, quicker shopping experience.

04:  Question:  What are the major differences between the new store and the old store?

Answer:  Well besides the obvious changes (visual changes, easier search options etc) there are two main changes that need to be noted.  

First and foremost, just putting an item in your cart no longer "reserves" the item; I do not have that option available to me with this software.  This means that until you complete the checkout process, the item will still be available for others to purchase.  If someone beats you to it and checks out with that item before you, the item is theirs and will not be available to you to buy.  While this may seem unfair to those who choose to browse the site, I do not at this time have any control over this option and hope to address this with a future upgrade.  

Secondly, members of our mailing list will no longer have a "private page" to view for "Latest Pipe Arrivals".  However, mailing list subscribers will still get a 24 hour advance notice that new items have been added (before I announce publicly on the website and newsgroups), and mailing list subscribers will still get weekly coupons, specials and deals not available to the general public.

05.  Question:  Are there any other minor differences that I should know about?

Answer:  There are a number of other changes to the site.  Some of these changes include the lack of a "waiting list" for sold pipes (although I am working to add a "wishlist" option), the ability to buy gift certificates online, expanded search options including searching by brand as well as keyword searches like "straightgrain" or "billiard" and of course, a new photo layout and style.  Pipes that were on the old site have the old-style pictures, but anything new added to the site will now have the new photos; as time goes on, eventually everything listed on the site will have new product photos.

06.  Question:  Will I need to re-sign up for your mailing list?

Answer:  No, the mailing list is intact and will continue as it has.  If you're a member of our mailing list, you don't need to do anything.  If you aren't currently a member of our mailing list, you can sign up quickly either by inputting your name and eMail address in the "OUR NEWSLETTER" input boxes on the homepage (top left of the menu) or by keeping the "Sign me up for your mailing list" box checked during the checkout process.

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